Welcome to Modish Mens Shop’s FAQ section, designed to provide our discerning gentlemen clients with clear answers about our premium menswear collections and services. Below you’ll find detailed responses to our most common inquiries.

About Our Brand

Who is the Modish Mens Shop customer?
Our collections cater to the style-conscious gentleman who values quality craftsmanship and refined aesthetics. Our clients appreciate timeless menswear with modern sensibilities, and often require international shipping to destinations worldwide (excluding select remote regions in Asia).
What defines the Modish Mens Shop style?
We specialize in premium menswear that blends classic tailoring with contemporary comfort. Our aesthetic is sophisticated yet versatile, offering everything from formal Suits & Tailoring to casual Knitwear & Sweats, all designed with the modern gentleman’s lifestyle in mind.

Product Information

How do I determine the right size for my order?
Each product page includes detailed size charts with measurements in both inches and centimeters. For tailored items like suits and trousers, we recommend comparing your measurements to our charts. If between sizes, we suggest sizing up for a more comfortable fit.
Are your products true to size?
Our garments are crafted to precise specifications with premium fabrics that may have different drape characteristics. While we maintain consistent sizing across collections, we recommend reviewing individual product descriptions for any specific fit notes (e.g., “slim fit” or “regular cut”).
Do you offer made-to-measure services?
Currently, we offer carefully sized ready-to-wear collections. Our Suits & Tailoring section features designs with contemporary cuts that flatter most body types, and many customers find our standard sizing meets their needs beautifully.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your complete payment details on our servers. For added security, you may choose PayPal checkout which keeps your financial information private.
Why was my credit card declined?
This is typically due to your bank’s security measures for international transactions. We recommend contacting your card issuer to authorize the purchase. Alternatively, PayPal often bypasses these restrictions while maintaining security.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping services:

Express Standard Shipping ($12.95): Via DHL/FedEx in 10-15 business days after dispatch (recommended for time-sensitive orders)
Complimentary Standard Shipping: Free on orders over $50 via EMS in 15-25 business days after dispatch
How long does order processing take?
Each order undergoes our meticulous quality check before dispatch, typically requiring 1-2 business days (excluding weekends and holidays). You’ll receive a dispatch notification with tracking information via email.
Do you ship internationally?
Yes, we proudly serve style-conscious gentlemen across North America, Europe, Australia, and most international destinations. Currently we cannot ship to select remote regions in Asia. During checkout, your address will be verified for delivery eligibility.
Will I need to pay customs fees?
International orders may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the recipient. For duty estimates, please contact us at [email protected] with your order details and destination country.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, with all original tags attached and in their original packaging. Return shipping costs are the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Please email [email protected] with your order number and return request. We’ll provide detailed instructions and a return authorization number. For your protection, we recommend using a trackable shipping method.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution.
Do you offer exchanges?
Currently we process returns rather than direct exchanges. To exchange an item, please return the original purchase and place a new order for the desired item. This ensures you receive the freshest stock available.

Additional Assistance

How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9AM-5PM CST). For urgent inquiries, please include “URGENT” in your subject line.
Where is Modish Mens Shop located?
Our workshop and headquarters are located at 8820 Vaughn Road, Montgomery, US 36117. Please note this is not a retail location – we operate exclusively online to bring our collections directly to your doorstep worldwide.
Do you offer corporate or bulk ordering?
Yes, we provide special services for corporate clients and bulk orders. Please email [email protected] with your requirements, and our tailoring specialists will arrange a customized solution with preferential pricing.

At Modish Mens Shop, we’re committed to providing an exceptional experience from selection to delivery. If your question isn’t answered here, please don’t hesitate to contact our customer service team who will be pleased to assist you personally.